Terms and conditions

1. Who we are

The shop is operated by Childcare Resources Australia Pty Ltd (ABN 22 166 597 020), referred to as “CRA”, “we”, or “us”. Contact: admin@childcareresourcesaustralia.com.au or via the details in the site footer.

2. Using this website

You agree to use the site only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the service. You must not attempt to gain unauthorised access to our systems, other users’ accounts, or data.

We may update, suspend, or withdraw features of the site where reasonably necessary (for example, for security, compliance, or maintenance).

3. Accounts and security

Where you create an account, you are responsible for keeping your login details confidential and for all activity under your account. You must provide accurate information and keep it up to date (including organisation and RTO details where applicable).

We may refuse service, close accounts, or restrict access where we reasonably believe there is fraud, abuse, or a breach of these terms or applicable law.

4. Products, pricing, and descriptions

Learning materials (including digital downloads, assessments, and bundles) are described on the product pages. We aim for descriptions and pricing to be accurate; where an error is obvious, we may correct it and will work with you in good faith if you have already paid.

Some catalogue areas (for example RTO-only resources) are restricted to verified accounts as stated on the site.

5. Orders, payment, and delivery

When you place an order and we accept payment, a contract is formed for the items in your order subject to these terms and any product-specific licence terms presented at purchase.

Digital products are supplied by download or as described on the product page. You are responsible for ensuring your device and software can use the formats we provide.

Card payments may be processed by our payment partners (for example Stripe or PayPal) according to their terms and our checkout flow. Manual or invoice-style flows (where offered) are described at checkout.

6. Intellectual property and licence to use materials

CRA and its licensors retain all intellectual property rights in the materials. Your purchase grants you the rights expressly stated on the product page and in the licence agreement (including any use limits for single services, RTOs, or teams).

Unless expressly permitted, you must not copy, share, resell, sublicense, or publicly distribute our materials beyond the licence granted to you.

7. Refunds

Our refunds approach is set out on the refunds policy page. That page forms part of these terms where it applies to shop purchases.

8. Disclaimer and liability

To the maximum extent permitted by Australian law, we exclude liability for loss that is indirect, consequential, or loss of business or profits, except where liability cannot be excluded (including under the Australian Consumer Law).

Materials are professional education resources; they are not a substitute for independent professional judgment or statutory compliance in your jurisdiction.

9. Privacy

Personal information you provide is handled in line with our privacy practices described on the main CRA site and as applicable to this shop (account, orders, and email communications).

10. Changes

We may update these terms from time to time. The “Last updated” note at the top will change when we do. Continued use of the shop after changes constitutes acceptance of the updated terms, except where the law requires otherwise.